Shipping policy
Shipping Policy
Shipping our chocolate-covered - and some candied - pecans can be a real challenge, especially in the warm Tennessee Valley. We recommend placing a pick-up order to enjoy these varieties year-round. Once temperatures consistently drop below 70°F, typically October through May, we will resume shipping these heat-sensitive varieties.
Under normal circumstances, orders placed before 2 p.m. Central, Monday through Friday, ship the same day. Otherwise, most orders ship within two business days from the date of order placement. Please allow more time during the fall holiday season due to high volume.
From time to time, we may offer free shipping promotions. Free shipping applies only to orders where the standard shipping cost is $10.00 or less.
If the actual shipping cost for your order exceeds $10.00 (due to order size, weight, destination, expedited service, or other factors), the customer will be responsible for any amount over $10.00.
Free shipping promotions apply to standard shipping only and cannot be combined with other shipping discounts unless otherwise stated.
Requested Shipping Date on Product Pages
The requested shipping dates on product pages serve as an estimate, not a guarantee for delivery on a specific day. Once the shipment leaves our premises, we cannot make a guarantee regarding a specific arrival date or time. Please note the shipping type (Priority, Priority Express, etc.) you select at checkout, as this will also impact your package's movement.
Tennessee Valley Pecan Company is not responsible for incorrect addresses provided to us.
Please ensure your address(es) are up-to-date and correct during checkout. We will work with you to make any corrections to an order before shipping, if you discover a mistake or change of address after the order is placed. However, we cannot make address corrections once the order has shipped.
Delivery of Packages
Tennessee Valley Pecan Company is not responsible for delivery issues once an item has been picked up by - or transferred to - a package carrier. For those who provide us with an email address or phone number that receives SMS (text) messages, you will be able to view the tracking information from the comfort of your home. If an item says it has been delivered, additional details will be provided via the shipping partner’s tracking tools.
If the package shows it has been delivered, but you or your gift recipient cannot find it, please get in touch with the local post office to discuss the issue in greater detail. Sometimes, packages are hidden near a front porch or in an area out of view of the street to decrease the potential for theft. It is prudent to thoroughly search the property and check with your neighbors to determine if a package was left with them by mistake. If you still cannot locate your package, the local post office might be able to use GPS tracking to find its specific coordinates. Though we sympathize with any issues regarding delivery problems, Tennessee Valley Pecan Company will no longer be part of the delivery channel once it leaves our store. After it is en route, you will need to connect with the shipping partner.
Please note that Tennessee Valley Pecan Company is also not responsible for situations where the item was undeliverable or the recipient refused the package.
Tennessee Valley Pecan Company automatically sends the customer tracking information regarding a package, but is not responsible for transit issues after it has left our facility.