FAQ

I keep getting an error message when submitting my credit or debit card information online.

Primarily, this is due to an error with the data provided. If you have checked to make sure the numbers (including expiration date and security code numbers) are correct, please make sure the billing address matches the one on file with your bank or credit card company. Many times, this is what is causing the issue. If you continue to receive an error message, please e-mail us at: info@tnvalleypecan.com or give us a call at: 256-353-1880. 

I would like to send items to more than one person, how do I do this? 

We recommend placing a separate order for each recipient. While this will result in multiple transactions, it allows us to more accurately process, route, and track each shipment in-house.

Are your chocolate pecans available 12 months out of year? 

Unfortunately, temperatures in the American South don’t play well with the delicate chocolate coating that makes our chocolate pecans so delicious. We are only able to ship our chocolate pecans between mid-October and late April, as long as temperatures are cool enough to maintain quality.

What shipping method do you use?

We ship using UPS. Customers may select their preferred rate/shipping method at checkout. Shipping rates are calculated each transaction, so you know you are paying the most up-to-date rate and offered the most cost effective options.

You used to offer free shipping year-round. What changed?

Tennessee Valley Pecan Company was able to reorganize our shipping procedures to lower costs charged at checkout. Remember, “free shipping” is a bit of a misnomer. When companies offer that as a flat policy, it means the cost of shipping is built into the overall cost of the product. To maintain transparency and put money back in your wallet, we lowered our overall prices and have now given you the option to pick the shipping price that best fits your schedule and budget. Now, customers who shop online or at our Decatur, AL location will see the same product prices. The only difference is shipping…the bottom line? You save money.

Do you offer a customer satisfaction guarantee?

Absolutely! The main point is for you to be satisfied with your product. Please follow this link to learn more.

I’ve ordered virtual (online) gift cards to be sent to a number of recipients. How do they get their card?

Please complete the transaction with your e-mail address and the information for each card will be sent to you. At that time, you can forward to the recipients, as long as you have their e-mail address. Please be careful not to send the same card to different people.  

I’ve received my pecans – how should I keep them fresh?

First, we hope you enjoy them! Pecans are delicious, especially because of their high oil content. This also makes them perishable if left to fend for themselves in hot temperatures. Refrigerate or freeze your pecans for proper and long-lasting storage. 

If you still have questions or concerns, please email us at info@tnvalleypecan.com or call 256-353-1880 — we’ll be happy to help!